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Refund & Return Policy

Credits

You can expect a refund in the same form of payment originally used for purchase as soon as possible upon our receipt of your returned product. You will be refunded the shipping cost up to a maximum of $12.00 if the return is a result of a shipping error on our part.

Damaged/Defective Items

If you receive a damaged or incorrect item, contact customer service no later than 5 business days of receipt. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered item which must be returned fully intact with the original packaging via common carrier that provides package tracking.

If there is extensive damage to the carton, refuse the order and contact customer service immediately. Please have your order number available when you contact customer service.

Money Back Guarantee

We want you to be fully satisfied with every item that you purchase online from The National Western Stock Show.  If you are not satisfied with an item that you have purchased online, you may return the item for a full refund of the purchase price, minus the shipping, handling, or other charges, within 30 days and according to our Return/Exchange Instructions .

The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; if applicable, the clear plastic wrapping has not been torn or removed; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

All items properly returned under this policy are eligible for a refund to the credit card. If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase

Repairs

While the incidence of defects in new items is extremely low, there may be occasions in which repair work becomes necessary (while the product is still under warranty). In most cases, any warranty repair work will be handled directly by The National Western Stock Show on our premises. However, in some cases in which the manufacturer is the authorized service center, all repairs or replacements will be handled by the manufacturer. Please refer to the warranty card accompanying the product for details.

Returns & Exchanges

You may return "new and unused" merchandise that has not been special ordered within 30 days of ship date as stated in our Returns section for a full refund of the purchase price, minus the shipping, handling, gift packaging.

You must obtain a Return Merchandise Authorization (RMA) number from The National Western Stock Show before returning merchandise. We will not accept any returned merchandise without an RMA number. Contact customer service to obtain an RMA number. "New and unused" means that there are no scratches, marks, or blemishes on the item; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

For returning an item to The National Western Stock Show:

Contact customer service to obtain an Return Merchandise Authorization number. The Return Merchandise Authorization number must be written on the original invoice.

Repack the product in its original packaging materials, including warranties. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United Parcel Service (UPS) or Federal Express to the address listed at the top of the invoice.

If you receive a damaged or incorrect item, contact customer service no later than 5 business days of receipt. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered item. If there is extensive damage to the carton, refuse the order and contact customer service immediately.

Terms & Conditions

The National Western Stock Show DOES NOT WARRANT THAT INFORMATION CONTAINED ON THE SITE WILL BE ACCURATE, RELIABLE OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. The National Western Stock Show CANNOT BE HELD RESPONSIBLE FOR ERRORS AND OMISSIONS IN THE SITE AND RESERVES THE RIGHT TO MODIFY AND CORRECT ERRORS AT ANY TIME. MATERIAL ON THE SITE MAY ALSO CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS (INCLUDING PRICING ERRORS), AND MAY BE CHANGED, UPDATED OR MODIFIED AT ANY TIME AND FROM TIME TO TIME WITHOUT NOTICE; The National Western Stock Show WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY SUCH INACCURACIES, ERRORS, CHANGES, OR UPDATES. The National Western Stock Show MAY IN ITS SOLE DISCRETION ADD, DELETE, OR CHANGE SOME OR ALL OF ITS PRODUCTS AND SERVICES AT ANY TIME. The National Western Stock Show has attempted to accurately depict the products offered on the Site. However, because the depiction of a product is dependent on your computer monitor, The National Western Stock Show cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS EXPRESSLY SET FORTH BELOW OR IN A WRITTEN WARRANTY THAT ACCOMPANIES A PRODUCT (AND THEN ONLY WITH RESPECT TO SUCH PRODUCT), The National Western Stock Show EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND AVAILABILITY) REGARDING THE SITE AND ANY PRODUCTS OFFERED OR AVAILABLE THROUGH THE SITE. THE SITE AND PRODUCTS AND INFORMATION ON THE SITE ARE PROVIDED ON AN 'AS IS-WHERE IS' BASIS. NEITHER The National Western Stock Show NOR ITS SUBSIDIARIES, AFFILIATES OR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SHAREHOLDERS, PREDECESSORS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, 'AFFILIATES') WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING DIRECTLY OR INDIRECTLY FROM USE OF THE SITE, THE INFORMATION CONTAINED ON OR TRANSMITTED FROM THE SITE OR PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, OR TRANSACTIONS CONDUCTED AT THE SITE, EVEN IF The National Western Stock Show HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF The National Western Stock Show OR ITS AFFILIATES ARISING DIRECTLY OR INDIRECTLY FROM THIS SITE OR ANY PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE EXCEED THE LESSER OF THE AMOUNT PAID BY YOU TO The National Western Stock Show FOR THE SINGLE PRODUCT AT ISSUE, OR ONE THOUSAND DOLLARS ($1,000). YOU HEREBY ACKNOWLEDGE THAT ALL THE PROVISIONS OF THIS SECTION WILL APPLY TO ALL USE OF THE SITE, THE INFORMATION CONTAINED ON THE SITE, AND PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, AND TRANSACTIONS CONDUCTED AT THE SITE.

Subject to the following arbitration provision these terms and conditions shall be governed by, construed and interpreted according to the laws of the State of Colorado, and you and The National Western Stock Show (the 'Parties') agree to and consent to the exclusive jurisdiction and venue of the courts in Denver, Colorado. Should a dispute arise between the Parties which cannot be resolved by the Parties in good faith negotiations, both Parties agree to submit such dispute to arbitration in Colorado, before a single arbitrator familiar with the Uniform Commercial Code using the Commercial Rules of the American Arbitration Association, with the following modifications to be enforced by the arbitrator consistent with Colorado law:

(a) any such arbitration proceeding shall be confidential as to the existence, content, and results of the arbitration;

(b) depositions shall not exceed two (2) per party and all must be completed within a single day;

(c) document requests are limited to no more than ten (10) clearly identified categories of documents which must be provided to the requesting party within five (5) business days of the request;

(d) each party shall have no more than eight (8) hours to present its position; and

(e) the entire hearing shall last no longer than three (3) business days.

The award, if any, shall be rendered no more than thirty (30) days following the end of the proceeding. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction. Both Parties expressly agree that any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Each party shall bear its own attorneys' fees and costs in connection with the proceedings and shall share equally the fees and expenses of the arbitrator.

Secure Shopping

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We have established a Secure Shopping Guarantee for every transaction that you make with The National Western Stock Show.   Should any unauthorized charges appear on your credit card as a result of shopping with The National Western Stock Show, you must notify your credit card provider in accordance with its reporting rules and procedures.

Payment Options

The National Western Stock Show gladly accepts payments for purchases in the form of credit card.

Credit Card

The National Western Stock Show accepts the following credit cards for payment:

Visa
MasterCard
Discover
American Express

Shipping Choices & Costs

U.S. Shipments

All orders are shipped using US Postal Service.  Delivery time is usually ten (10) business days from the time your package leaves our warehouse. Please note that we cannot ship to P.O. Boxes.

For your security, your order will not be delivered without an authorized signature.

If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address. Customers will be charged a fee of $10 to reroute a package once it has been released to our carriers.

International Shipments

All prices and shipping charges are listed in U.S. currency.

Please note: International orders are subject to additional handling charges, higher shipping rates, and applicable customs, import duties and taxes, which are the sole responsibility of the customer. The customer will be charged for these fees prior to shipment. The National Western Stock Show uses best efforts to calculate these fees in advance as a convenience to our customers; however, any shortages in shipping, handling or customs duty fees after merchandise has shipped will be charged to the customer's credit card or invoiced to the customer and collected by the carrier at time of delivery (C.O.D.). These fees are non-refundable in the event the merchandise is returned to The National Western Stock Show for any reason.

Since customs policies vary widely from country to country, we urge our international customers to contact their local customs office for further information.

Shipping Rules and Restrictions

Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is located in stock. If an item you order is not currently in stock, you will be notified by Email.

For security reasons, all shipments over $200 require an authorized signature*. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be present at the designated shipping address.

*Important note: If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.